Questions and
answers

The amount of ash varies greatly depending on the size and weight of the deceased as well as the coffin. Contact your funeral director or the crematorium to find out the exact amount.

We offer urns in various sizes. The exact dimensions are listed on each product page. For placement in a niche, please check the dimensions of the space.

Take your time. Personal style, shape, colour and size all play an important role. Every urn is a unique handcrafted piece. We are also happy to help you personally.

Yes. For children and babies, small urns or mini urns are particularly suitable, keeping the loved one close.

Yes. Our small and mini urns are ideal for preserving the memory of a beloved pet.

Yes. We offer engraving with a name, date or personal message. Contact us for more information.

Orders are generally delivered within 2 working days throughout Switzerland, to your home, funeral director or crematorium.

Yes, contact us as quickly as possible. Cancellation is only possible as long as the order has not yet left our warehouse.

Contact us immediately. We will find a quick solution and send you a new urn as soon as possible.

Yes, within 14 calendar days of delivery, provided the urn is unused and undamaged. Personalised urns cannot be exchanged or returned.

Yes. Lay paper on a stable surface, carefully pour the ashes into the ash bag, close it and push it fully into the urn. Then seal the lid with adhesive.

We recommend transparent contact adhesive. If you want to be able to reopen the urn later, use transparent silicone instead.

In most Swiss cantons, ashes must be interred at an official cemetery. Mini urns as a keepsake can often be kept at home. Please check with your funeral director.

Glazed ceramic urns are frost-resistant and suitable for both indoors and outdoors. Biodegradable urns are not suitable for outdoor use.